"Service"

I can’t understand why a doctor should tell me to get on with it.

Medication over twelve months I was incontinent off my legs, struggled to get upstairs, light headed, had to lean on the units to cook a meal. Housebound for twelve months. Like the mad woman out of Jane Eyre. Now it’s prescriptions now that they found a tablet with no side affects. I email for repeat prescription and I can’t get that though without problems. I email a request and have to chase it up. Today same problem a week left of medication I put forward email five days later no prescription had gone to the chemist, I rang in at eight o’clock this morning giving the position I have no tablets left. Again no prescription has been sent across. So I ring again to the surgery about the prescription because the chemist had not received one. And it was still waiting to be signed off. I told the receptionist that I had waiting time to get prescription and she was trying to get me to change the chemist to one further away, being 82 that wasn’t an option, so she was quite nasty shouting down the telephone about having my bloods done, that I have just had done and have to do it again in six weeks which is marked on my calendar. Threatening me if I don’t have my bloods done they will stop my medication. What’s the problem it’s not my fault that they haven’t issued a repeat prescription and it’s not my problem that you have days to wait to get it. I didn’t make the rules. I’ve been at my practice 82 years since birth and I have never ever had problems with the doctors or staff I’ve got on really well with them. With this practice the way they respond I’m not use to it. I have done nothing wrong,medication I gave it twelve months so I thinks that’s a fair go. As for the prescription I am not in control. I dont Make the rules. And I haven’t made a mistake I would put it down to a system breakdown. Never have I been told to “ get on with it” when it’s made me ill for twelve months. And the prescription not my fault either I only email for a repeat. Threatened to withdraw medication because I’ve already had one and got another shortly as marked on my calendar. I’m 82 and I could do a better job at treating people properly