This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Bad

Story from nhs.uk

"Bad "

About: Torbay Hospital

After calling 111 about our 6 month old baby. We was told to go to a&e where we was told that we had an appointment in 30 minutes time which was at 10pm. Upon arriving at the a&e with our 6 month old baby we still hadn’t been seen by anyone whatsoever by 2am. Which to me to keep a baby waiting that long after being told by 111 that we had an appointment is absolutely disgusting on behalf of Torbay hospital.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Torbay Hospital last week
Torbay Hospital

Submitted on 22/05/2024 at 12:43
Published on nhs.uk at 12:43

Dear Peter, Thank you for taking the time to provide feedback about the Torbay and South Devon NHS Foundation Trust (the Trust)– apologies for the delayed response. We are really sorry to hear that your experience with our Emergency Department was not a positive one. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 01803 655838, or by email tsdft-feedback@nhs.net With kindest regards.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k