"Shocking "

My mother called up this practise on Monday 29th April to say she did not feel well and was struggling to breath, and all the nurse who called her back could say was take paracetamol and some vitamins, after pushing again my mum finally got through to a doctor the next day but this time was complaining her lung was in a horrible pain and she couldn’t walk, after finally getting seen she was rushed to Worcester hospital. After hours of waiting around we found out she had pneumonia! The fact that she was recommended paracetamol and vitamins is honestly ridiculous, she is nearly 70 years old and this is what they tell their patients, disgusting! This isn’t the only issue we have had with this practise in the last couple of years, but this is the worst so far.