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Excellent Doctor in A&E

Story from nhs.uk

"Excellent Doctor in A&E"

About: Whiston Hospital

My elderly mother was admitted to A&E on easter Sunday the ambulance crew were wonderful . The doctor in A&E his name was jordan probably one of the best doctors we have ever seen in a a&e he was so thorough to be honest he is a credit to the trust . Mum was moved to the orthopaedic ward again the staff were lovely nothing a trouble. Mum was then moved to the elderly ward again staff were lovely and worked so so hard. The only disappointment was the doctors on the unit. Not very nice to be told at the nurse station that they have put a dnr in place for my mother especially when we were told she was only going there for a little physio before they discharged her home. I had another conversation in the corridor yet again for another two days regarding this with another doctor this totally un acceptable . This had not even been discussed with my Mother . The Matron regarding this matter Thankfully heard what was going on and intervened so a big thank you to her. . I would

Just like to say I hope that the Doctors within the Care of the Elderly have learnt by this appalling service from them and show some empathy we hope this will never happen to any other families they should be shown respect and at least discussed in private with all the Family .

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Responses

Response from Whiston Hospital 2 weeks ago
Whiston Hospital

Submitted on 02/05/2024 at 16:57
Published on nhs.uk at 16:57

Hi,

Thank you for taking the time to provide your feedback, regarding your mum and your families recent experience at our Emergency Department. We are sorry to hear about you and your families experiences with the doctors on the wards your mum was on, if you could please contact the Patient Experience & Inclusion Team – patientexperienceandedi@sthk.nhs.uk and provide us with your mum’s details (name, address and DOB), we will ensure your feedback is sent to correct wards for them to look into further. We will also share your feedback with the doctor in the Emergency Department and other staff involved, who will be delighted to read your comments.

Best wishes

Patient Experience and Inclusion Team

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