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"Staff amazing, car park beyond dire."

About: Pinderfields General Hospital

I had read that parking was bad but did not foresee just how bad. The outpatient, in his nineties has a disabled badge. I couldn't drop him at the door and queue for parking as he would have panicked if left alone for any length of time. I arrived very early and eventually, after nearly an hour I parked ..... a great distance from the entrance to the hospital. He really, really struggled to get to the main doors. Once inside the hospital all the staff were amazing, but he was really suffering already and nearly didn't make it up to the department he needed to visit. I really fail to see why a large hospital like this cannot have an appropriately sized car park particularly for sick and disabled users. If they ever do have one and it is not in immediate proximity to the hospital, it should should have wheelchairs etc for the use of patients. At the moment I think the hospital itself is not fit for purpose, although the staff in this department were excellent and the porters who helped us were also amazing.

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Responses

Response from Pinderfields General Hospital 2 weeks ago
Pinderfields General Hospital
Submitted on 02/05/2024 at 14:23
Published on nhs.uk at 14:23


Thank you for taking the time to post your comments regarding the experiences described when visiting the Pinderfields Hospital site.

I am pleased to read that once inside the hospital, you found staff to be amazing but I am disappointed to read of the difficulties experienced with car parking.

Unfortunately, there is high demand for parking on a daily basis at Pinderfields Hospital and I am sorry for the difficulties experienced with parking. I would like to reassure you that the service is developing plans for better management of our car parks.

We are constantly looking at different ways to improve the car parking situation but would like to thank you for sharing your concerns with us.

Thank you again.

Kind regards

Clare Blackburn

(Head of Patient Experience)

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