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Care Opinion

You made a daunting day easier

Posted By Deborah473

"You made a daunting day easier"

About: University Hospital Wishaw / Day Surgery

(as a service user),

I recently came into day surgery for a EUA. Surgeon Angus put me at ease, thank you for explaining the procedure thoroughly. You made a daunting day easier, thank you

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire last week
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 07/05/2024 at 20:29
Published on Care Opinion at 20:29

picture of Jennifer Montgomery

Dear Doborah473,

Thank you for sharing your experience of University Hospital Wishaw, Day Surgery Unit.

It can be a worrying time attending hospital for a procedure and I am so pleased to hear that Surgeon Angus made a daunting day easier for you and reassured you. It makes such a difference when you have a procedure explained to you thoroughly.

I look forward to passing your kind words on to Angus and I am sure he will take great pride in hearing your feedback and it will give him a real boost.

I hope you are recovering well.

Kind Regards,

Jenni

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