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"My experience during admission"

About: Royal Infirmary of Edinburgh at Little France / Accident & Emergency Scottish Ambulance Service / Emergency Ambulance

(as the patient),

I recently had a fainting episode. My husband called for an ambulance - this arrived very quickly with 3 paramedics. They provided great care and reassurance to both me and my husband - and I was quickly transferred to Edinburgh Royal.

I was seen fairly quickly by a triage nurse and an ECG completed. Then transferred into the main department.  I was given a chair in the corridor and after a number hours given a trolley in the corridor.

After a further few hours t/f to a bay. At 7 am I requested that I would like to go home as it had become obvious that a doctor was not coming to see me. The nurse in charge of bay advised that the Doctor's shift would be ending soon and that there was every possibility that I would see a doctor soon after this shift changed.

Day shift doctor arrived 8.45-ish. They took full notes of the episode and  advised that they would refer back to their seniors. Put out of the bay/trolley back in the corridor. Doctor then advised that I should have a chest x-ray and further blood pressure testing. This was completed.

Approached by a research nurse - they in turn spoke to the doctor and produced Syncope Discharge Advise. And confirmed we could leave - 11.00am. The doctor provided no feedback - I contacted my GP and had a reassuring consultation - explanation of what this condition was.

Summary - I was admitted to the A&E Dept during the first few hours of the night and never saw a doctor until the day shift arrived - was then allowed to leave the department without a face to face explanation. A Discharge Advice.

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 2 weeks ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service
Submitted on 03/05/2024 at 10:46
Published on Care Opinion at 10:46


Dear jan927

Thank you for sharing your story. I am sure that NHS Lothian will be in touch shortly.

If you would like me to pass on your thanks to the ambulance crew may I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name, address and date we attended.

I do hope you are feeling better now.

Kindest regards

David.

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Response from Sarah Archibald, Clinical Service Manager, Emergency Department, NHS Lothian - Royal Infirmary of Edinburgh at Little France last week
Sarah Archibald
Clinical Service Manager, Emergency Department,
NHS Lothian - Royal Infirmary of Edinburgh at Little France

Strategic Programme Manager

Submitted on 08/05/2024 at 12:01
Published on Care Opinion at 12:40


Good morning,

Thank you for taking the time to provide feedback about your experience whilst in the RIE Emergency Department. I'm sorry to hear that you felt you experienced a long wait to be seen by a Dr. I would be keen to understand your experience in a bit more detail to see if there was something that we could have done to make it better.

It would be really helpful if you could get in touch with our Patient Experience Team:

By telephone 0131 536 3370 (Mon-Fri, 9am to 2pm) or by email LOTH.Feedback@nhs.scot

Best wishes,

Sarah

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