The waiting areas of the new REI building has no radio. There were 10-15 people present and not one spoke. It was not until one person quite lively struck up a conversation that others felt there was some background noise and felt more confident talking.
The waiting areas considering patients are present for some time could use with light background noise such as a radio.
In addition, for first time patients, the expectation of appointment time could be communicated with patients. An 08:30 appointment does not mean seeing clinician at that time but may have a series of diagnostic or visual tests first. My whole duration was just under 2 hours, lucky I put 2 hours on the parking meter.
The staff were lovely and the new facilities were pleasant minus the silence.
"Too quiet to talk"
About: Royal Eye Infirmary / Ophthalmology Royal Eye Infirmary Ophthalmology PL4 6PL
Posted by aquariuser44 (as ),
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