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I received outstanding care

Posted By Anniedoc

"I received outstanding care"

About: Knockbreda Wellbeing and Treatment Centre / Physiotherapy MSK Outpatients Department

(as a service user),

I recently attended the service with regards hip pain and I must say, I received outstanding care from the physiotherapist Luke. He had a very approachable, friendly manner, making me feel at ease from the start. He was very professional and his knowledge was evident.

He went above and beyond to ensure I understood the prescribed exercises and gave me printed information too, in regards to my hip pain  but also valuable strengthening exercises to help with running and long term muscle strength and flexibility. 

Luke is truly an asset to this service and I would like to whole heartedly praise him and the department.  Many thanks. 

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Responses

Response from Barney Kennedy, Assistant Service Manager MSK T&O PH, Physiotherapy, Belfast Health and Social Care Trust last week
Barney Kennedy
Assistant Service Manager MSK T&O PH, Physiotherapy,
Belfast Health and Social Care Trust

Submitted on 10/05/2024 at 11:46
Published on Care Opinion at 11:53

Hi Anniedoc,

Thank you for taking the time to share the experience you had with Luke at the Physiotherapy MSK Outpatients Department in Knockbreda WTC.

I am really pleased to hear that you had such a positive experience and that the standard of care and professionalism was of the standard we aim to provide as a Service.

I will pass this feedback onto Luke which I am sure he will greatly appreciate.

Kind regards,

Barney Kennedy

Physiotherapy Assistant Service Manager (MSK, T&O, PH)

Belfast Health and Social Care Trust

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