This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"I am very very grateful for the care and support"

About: Royal Infirmary of Edinburgh at Little France / Lothian Birth Centre

(as the patient),

I gave birth to my second daughter in the Lothian Birth Centre.

What was good? 

- I felt my midwives were attentive and caring throughout labour. I felt listened to and respected throughout. 

- They were extremely responsive to any needs I had - in pain? Offered a pain killers. too hot? They sourced a fan and ice packs. Uncomfortable? Lots of helpful suggestions of different positions for comfort.

- My daughter came out with the cord around her neck and an emergency call was put out. In spite of this being an emergency situation the atmosphere remained calm and efficient. They were reassuring to me and my husband. Thankfully my baby was ok and cried without the need for any resuscitation. 

- Post natally I felt so so looked after. I was able to sleep in a single room in the birth centre. There were lots of thoughtful points like the health care support workers bringing my breakfast a bit later so that I could sleep for a few hours.

- I struggled with latch and breastfeeding initially and the midwives all provided me with their time and support to help me. 

- My discharge was organised in a timely and efficient manner. 

- Special shout out to midwife Eilidh and student midwife Rosie who helped me deliver. I would not have been able to do it without them. 

What could have been done better?

- My daughter is tongue tied and it's possible this is contributing to the latch being tricky. I was told in the birth centre there were no NHS options for referral for consideration of getting it cut. I have since found out from the community midwife team that there is an NHS Clinic and that referral has been sent. It may be worth the staff updating their knowledge on referral pathways.

Overall though, a really wonderful experience in Lothian Birth Centre and I am very very grateful for the care and support. 
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Angela Watt, Clinical Midwifery Manager Community Services and Lothian Birth Centre, Birth Centre, NHS Lothian 2 weeks ago
Angela Watt
Clinical Midwifery Manager Community Services and Lothian Birth Centre, Birth Centre,
NHS Lothian
Submitted on 03/05/2024 at 11:28
Published on Care Opinion at 11:36


Dear hadarjb39

Thank you so much for taking the time to get in touch with this lovely feedback. It is amazing to hear of the care you have received and the positive impact that this has had on your birthing experience. I will share your feedback with the team in particular the staff who you have mentioned. I know it will mean a great deal to them that you have got in touch.

I apologise that you received the incorrect information about the tongue tie referral whilst in the Lothian Birth Centre (LBC) and thank you for bringing this to our attention. I have shared the referral pathway with all of the staff in the LBC so that everyone is now aware of how to make the referral. I am glad you have now been referred on to the tongue tie clinic.

Best wishes

Angela Watt

Clinical Midwifery Manager Lothian Birth Centre and Community Midwifery Services

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k