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A Shout of Praise for the Breast Clinic

Posted By Anderson381

"A Shout of Praise for the Breast Clinic"

About: Queen Margaret Hospital / Breast care service Queen Margaret Hospital / Radiology

(as a service user),

A routine examination of my shoulder revealed anomalies in the breast region which resulted in an urgent appointment at the Breast Clinic where I was attended by Dr Narayan.

Dr Narayan was extremely professional, thorough and had a really good bedside manner. He communicated well and I felt reassured and grateful to be in the hands of someone so kind and polite who took the time to patiently talk me through  what I was experiencing and what would be done.

I cannot emphasise enough how much it meant to  have my mammogram and scan on the same day, immediately after seeing Dr Narayan, and to be told there and then that all was well.

The radiology staff that conducted my mammogram and scan too were excellent. A really good example of clinical and diagnostic services working together as one team to deliver patient centred care.

Kudos to the Breast Service for a job well done and a special thanks to Dr Narayan....an asset to NHS Fife. 

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Responses

Response from Lucy Cockburn, Advanced Clinical Nurse Specialist / Breast Team Lead, Breast Service, NHS Fife last month
Lucy Cockburn
Advanced Clinical Nurse Specialist / Breast Team Lead, Breast Service,
NHS Fife

Submitted on 02/05/2024 at 14:30
Published on Care Opinion at 14:30

Thank you so much for your positive feedback. I will pass your feedback onto the team. Happy to hear that everything was ok and take this opportunity to wish you all the best for the future.

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Response from Chris Cartlidge, Consultant Oncoplastic Breast Surgeon, Breast Service, NHS Fife last month
Chris Cartlidge
Consultant Oncoplastic Breast Surgeon, Breast Service,
NHS Fife

Submitted on 02/05/2024 at 15:06
Published on Care Opinion at 15:06

picture of Chris Cartlidge

Many thanks for your comments we will feed back to the doctor involved and all of the other staff.

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Response from Murdina MacDonald, Lead Cancer Nurse, Cancer Services, NHS Fife last month
Murdina MacDonald
Lead Cancer Nurse, Cancer Services,
NHS Fife

Submitted on 02/05/2024 at 16:02
Published on Care Opinion at 16:02

Dear Anderson 381.

My name is Murdina Macdonald Lead Cancer Nurse for NHS Fife.

we are grateful for your kind words and positive feedback regarding your recent experience at the Breast Clinic. It’s heartening to hear that Dr. Narayan and the radiology staff provided such exemplary care and support during your visit. Our team strives to deliver patient-centred care, and it’s wonderful to know that you felt reassured and well taken care of throughout your examination. Mr Cartlidge and Lucy have mentioned they will pass on your compliments to Dr. Narayan and the entire Breast Service team.

Thank you for taking the time to share your experience, and wishing you all the best in the future.

Warm Regards

Murdina

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