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"Utterly amazing with the utmost of care"

About: Outpatients / Prosthesis Clinic

(as the patient),

I had an Appointment with Nicola in the Prosthesis Clinic, fitting for a breast prosthesis.

I felt very welcomed by Kerry the head of Prosthetics , offered me a bottle of chilled water whilst I waited. 

Nicola had a very caring manner, measured me, looked at my scar area. 

Fitted me for a bra, then the prosthesis.

I didn’t realise I was going to get a bra too, blown away by the service. The prosthesis very very comfortable, it moulded to my body, it has the facility to inflate or deflate, just ingenious!

I couldn’t get over how good the match was to my remaining breast.  

I also received vouchers to spend in the catalogue, this was kindly donated from fundraising, a patients family cycled the NC500.

What an incredible achievement, huge thanks to the family!

I walked 5 miles after the fitting wearing the new bra and prosthesis. Very comfortable, the prosthesis stayed in place throughout, what a remarkable difference compared to the comfy supplied after the surgery which moved upwards whilst walking. 

Husband commented very good match too.

Very appreciative of the service NHS has provided, everyone I have come in contact with have been utterly amazing with the utmost of care. 

Thank you for all you have done for me, I am a very positive person, I think that helps enormously. 

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Responses

Response from Nataleigh McGonagle, Senior Charge Nurse, Breast Outpatients, Aberdeen Royal Infirmary, NHS Grampian 3 weeks ago
Nataleigh McGonagle
Senior Charge Nurse, Breast Outpatients, Aberdeen Royal Infirmary,
NHS Grampian
Submitted on 02/05/2024 at 13:49
Published on Care Opinion at 13:49


picture of Nataleigh McGonagle

Good Afternoon Dawn5,

I am delighted to hear of the amazing care you received at your appointment. Nicola and Kerry work very hard to provide a positive patient experience and ensure you leave their clinic feeling cared for and comfortable. I am glad you have felt that care and attention.

Thank you very much for taking the time to post feedback regarding our breast prosthesis service. It is so important to hear patient feedback as an acknowledgment for the care provided but also as way in which we can make changes. I will share your positive experience with Nicola, Kerry, their manager Elaine and the wider breast team.

Thank you again. Wishing you well in your continued recovery.

Kind regards,

Nataleigh

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