"Gate keeping receptionist"

About: The Royal Victoria Infirmary The Royal Victoria Infirmary Newcastle Upon Tyne NE1 4LP

Posted via nhs.uk 2 weeks ago

Refused to let me speak to my gynecologist for my appointment after I waited 15 mins for his call. Fobbed off no other appointment available for some time. Will have to wait weeks for another appointment.

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The Royal Victoria Infirmary

Submitted on 02/05/2024 at 08:26

Published on nhs.uk at 08:26

We are sorry for your recent experience regarding your appointment with the Women's Services and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net.
If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk

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Gate keeping receptionist

"Gate keeping receptionist"

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