"Very Welcoming Practice"

I joined the practice with my wife when we moved into the area. I looked carefully at the reviews left on this site and was very impressed with the fact that each review, both positive and negative, elicited a response from the practice appropriate to the contents and showed the reviews had been read.

I had need to visit the practice shortly after joining. I rang the number early in the day and was put in the queue. However the message invited me to press 1 for a ring-back, which I did. This resulted in me receiving a call back promptly. I discussed my needs and was given a face-to-face appointment at a mutually agreeable time with a nurse-practitioner who was able to diagnose and prescribe appropriately.

Since this initial appointment I have had follow-up sessions, both face-to-face and over the telephone with the nurse-practitioner again, a practice nurse, pharmacist, GP and the practice receptionist. I have been very happy with the standard of care I've received and with the friendly and approachable attitude of all staff at the practice.