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Fantastic care and support provided

Posted By M00se

"Fantastic care and support provided"

About: General Surgery / Pre-assessment Royal Victoria Hospital / Cardiac surgery

(as a service user),

I would like to take this opportunity to say a massive thank you to RN Jenny in cardiac pre op assessment. Jenny was caring, supportive and reassuring throughout the pre op assessment and took the time to answer any questions I had. Even before the appointment Jenny spotted that I was in the wrong set of lifts and kindly showed me the way to the department so that I wasn’t late. 

I wanted to share my appreciation and say thank you to Jenny.

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Responses

Response from Una Delargy, Business Support Officer , Regional Surgical Specialties including Neurosurgery, Vascular and Cardiothoracic services, Belfast Health and Social Care Trust 2 weeks ago
Una Delargy
Business Support Officer , Regional Surgical Specialties including Neurosurgery, Vascular and Cardiothoracic services,
Belfast Health and Social Care Trust

Submitted on 02/05/2024 at 13:24
Published on Care Opinion at 13:43

HI M00se

I am so glad you had such a positive experience recently in cardiac pre-op assessment. It is great to hear that Jenny was caring, supportive and reassuring and took time to answer your questions. This is the excellent service we strive to deliver each and every day.

I shall pass on your very kind words of appreciation to Jenny. Thank you so much for taking the time to use Care Opinion. Take Care

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