"Most helpful telephone receptionist "

The persons answering the phone are so helpful and pleasant. They make the whole experience very straightforward and manage to solve any problems. The lady that dealt with me today was both professional and friendly and even wished me a nice holiday ( because I had to book an appointment to fit in with the holiday). I have also previously ( this month) spoken to the pharmacist who was also very helpful and solved my problem with appropriate medication. I could not find fault with anything.