Care Opinion

Kindness and prompt treatment

Posted By scoreboardts37

"Kindness and prompt treatment"

About: Victoria Hospital / Rapid Access and Discharge

(as a relative),

My husband was sent into hospital with (?)small stroke by general practitioner and was admitted to the rapid triage unit. 

He was diagnosed settled in a recliner chair and we were allowed in. 

Nurses were very reassuring and tests were carried out speedily. 

Told what was happening at all times. 

Instead of spending hours in A&E we were discharged home after four hours  having had a CT and been seen by the doctor. 

Awaiting MRI as an outpatient. 

Can’t praise all the staff enough for their kindness and prompt treatment. 

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Responses

Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife 5 months ago
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife

Submitted on 16/05/2024 at 15:00
Published on Care Opinion at 15:00

picture of Siobhan Mcilroy

Dear scoreboardts37

My name is Siobhan McIlroy and I am the Head of Patient Experience. NHS Fife welcomes all feedback, so thank you for taking the time to post on Care Opinion. I am sorry for the delay in you receiving a response.

It must have been very frightening for you all when your husband was sent to hospital with a suspected stroke. I am pleased when he arrived in the Rapid Access and Discharge Unit he was made to feel comfortable and was reassured by staff and prompt testing.

I am glad you were kept up to date with what was happening. Communication is key and this helps to alleviate anxiety as coming into hospital can be stressful enough.

Discharged after 4 hours and having had a CT scan is amazing!!! What a fantastic service! I hope you have your MRI soon.

I am sure the team will be delighted with your feedback, knowing they are part of a fantastic service and being able to make your experience positive.

I hope you are keeping well and thank you again for sharing your story. Best wishes and take care, Siobhan

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