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"Positive, kind, funny and professional in equal measure"

About: Castle Place Practice Royal Devon & Exeter Hospital (Wonford) / Gynaecology Tiverton and District Hospital / X-rays and scans

(as the patient),

Whilst I was recovering from the removal of a  varicose vein  by completing my daily walking exercise, I developed a heavy dragging sensation low in my abdomen. Suddenly it became very difficult to walk at my normal pace, I needed to pass urine frequently and was extremely uncomfortable .

Initially trying to get an appointment at my GP practice at Castle Place in Tiverton was very challenging, however, once this was resolved I had a face to face appointment with my GP on a Friday evening. She was absolutely brilliant, she organised a blood test for the  following Monday and a scan for the Tuesday. The staff who conducted my scan at Tiverton hospital were very caring; they clearly explained their findings and contacted the GP immediately.

The GP promptly wrote to the consultant gynaecologist and a consultation followed within 5 weeks. An appointment for a full hysterectomy was made for the following month. 

I found my consultant Tracey's personal manner to be warm, empathetic, pragmatic and incredibly reassuring and that I would be safe in her care. Her focus was to ensure I would make a full recovery and enjoy an active and  pain free future; I felt valued as an individual. 

My operation was completed as a day case which was followed up two days later for the removal of a catheter and a post operational appointment seven weeks later. 

Throughout my treatment journey I have received exceptional care, they have been very positive, kind, funny and professional in equal measure. All important elements  to allay worries and keep patients happy and stress free. 

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Responses

Response from Louise Steventon-Fenn, Clinical Nurse Manager (Eastern Services), Wynard Ward (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 2 days ago
Louise Steventon-Fenn
Clinical Nurse Manager (Eastern Services), Wynard Ward (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 14/05/2024 at 13:37
Published on Care Opinion at 13:44


picture of Louise Steventon-Fenn

Thank you so much for taking the time to tell us about your experience.

I am very glad to hear that your time with us was positive and that you felt valued.

I will ensure your kind words are passed on to Tracey Kay and the ward team. I hope you are recovering well!

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