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Lack of care and service

Story from nhs.uk

"Lack of care and service"

About: Three Villages Medical Practice

Poor experience today I have had a call to look into my medication, I had noticed that I have suspected side effects and was told I need to be seen F2F but I would have to call in the morning between 08:00 > 08:30 to book a appointment for this why can this not be done by the practice? Booking appointments is a terrible experience either the site has too many request or you are stuck on hold only to find out there are no appointments..

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Responses

Response from Three Villages Medical Practice 3 weeks ago
Three Villages Medical Practice

Submitted on 30/04/2024 at 14:11
Published on nhs.uk at 14:11

Thank you for your feedback. We take all comments seriously and this will be discussed within the Practice. Should you wish to submit a formal complaint, please visit our website to find our complaints policy.

Three Villages Medical Practice

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