This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Poor new patient Registration

Story from nhs.uk

"Poor new patient Registration "

About: Ritchie Street Group Practice

I first registered online with this practice on Monday 22nd April. I called the surgery 3 days later as I hadn’t heard anything.

I was told my application was never received. I was then Questioned as to why my chosen email address name is different from my Registered Name. I was confused. It was humiliating as I was made out to be a Fraud!

I was advised to re-submit form and email separately.

I did so however I am still waiting for a reply.

I have long term serous medical issues and I am on regular medication.

The reason I left my previous practice was because of the failure in duty of care and administrative care.

It’s very frustrating for me to have to go through this at only in the registration process

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Ritchie Street Group Practice last week
Ritchie Street Group Practice

Submitted on 09/05/2024 at 15:01
Published on nhs.uk at 15:01

Dear Patient

So sorry that you had a poor experience when joining the practice.

Please do get in touch with us directly so that we can look into your case. As you have chosen to remain anonymous, I am unfortunately unable to assist further at this stage.

Ash Ganger

Practice Manger

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k