"Making things even worse"

After having retinol detachment in the same eye within 18 months, my experience of trying to get repeat prescriptions issued by the eye surgeon from The Royal Free to Mulberry has been obstructive and unpleasant. It’s like my partial blindness and all that it entails has been treated with complete derision and it is always an uphill battle for some reason to obtain them. The hospital said they send prescriptions electronically to Mulberry, I’ve sent them electronically and through your letterbox, but I still have to battle to get eye drops (and other items such as metosyn ointment) which has for some reason been ignored. This is a really stressful and unpleasant experience for me, life changing in fact: I can’t work or drive any more 😢