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Care Opinion

Efficient and thorough

Posted By MaisieL

"Efficient and thorough"

About: General practices in Fife Queen Margaret Hospital / Breast care service

(as a service user),

I found a lump in my breast on a Tuesday evening.  I called High Valleyfield Surgery first thing in the morning and the receptionist kindly checked and managed to fit me in to be seen at 9am that day.  The doctor was lovely and did an urgent referral for me to the Breast Clinic.

Just 2 days later I got a phone call saying there was a cancellation and if I could attend clinic in the next 30 minutes I would be seen.  

At Queen Margaret Hospital the receptionist, health care support worker, consultant and all in the radiology department were friendly, efficient and thorough.  I was fortunate to be told that all was well at this time.  What an incredible example of amazing services within NHS Fife - thank you.

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Responses

Response from Chris Cartlidge, Consultant Oncoplastic Breast Surgeon, Breast Service, NHS Fife 2 weeks ago
Chris Cartlidge
Consultant Oncoplastic Breast Surgeon, Breast Service,
NHS Fife

Submitted on 30/04/2024 at 13:28
Published on Care Opinion at 13:28

picture of Chris Cartlidge

Thank you so much for providing this feedback. I am glad to hear that everything went well from your referral in primary care through to your experience with the hospital team.

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Response from Shelley McBain, Interim Service Manager, Primary & Preventative Care, Fife Health & Social Care Partnership 2 weeks ago
Shelley McBain
Interim Service Manager, Primary & Preventative Care,
Fife Health & Social Care Partnership

Submitted on 30/04/2024 at 16:22
Published on Care Opinion at 16:22

Dear MaisieL

My name is Shelley McBain and I am the interim Service Manager for Primary Care. Thank you so much for taking the time to post your feedback about your positive experience at High Valleyfield, and I'm delighted to hear your outcome was good. I will ensure your feedback is passed onto the practice team.

Many thanks, and take care

Shelley

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Response from Lucy Cockburn, Advanced Clinical Nurse Specialist / Breast Team Lead, Breast Service, NHS Fife 2 weeks ago
Lucy Cockburn
Advanced Clinical Nurse Specialist / Breast Team Lead, Breast Service,
NHS Fife

Submitted on 01/05/2024 at 09:26
Published on Care Opinion at 09:26

Thank you so much for your lovely feedback. It means a lot to hear that you had a positive experience. Great to hear that you are ok and wish you all the best for the future.

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