This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Couldn’t have been more helpful or nice"

About: Southern Health & Social Care Trust / Urgent Care Centre

(as the patient),

I tried my own Drs surgery to see if I could get an appointment and I was on the phone from 8.30-9.10 and then I was told all the appointments had been taken and to call back tomorrow. So then I insisted I needed to see a Dr and they told me about the Urgent Care Centre in Daisy Hill and gave me a telephone number.

I phoned them and got an appointment for 11am. And I met with a Dr Rogers and a care assistant called Joanne and they couldn’t have been more helpful or nice.

I had a severe lung infection and I was prescribed antibiotics and steroids. It had been a while since I have had blood taken, so I had my bloods my checked and the Dr told me said that she would contact me later in the day with the results of the blood.

Dr Rogers also read my notes thoroughly and saw where I had lost a lot of weight and asked if I had purposefully lost weight. I said no, and she said that she would make contact with a weight loss clinic.

I came away feeling an awful lot better that I had been listened to and that I had some medication and hope that this will improve it. I just thought they definitely needed a word of praise.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Patricia McGrath, Nurse Team Lead Urgent Care , Acute, Southern Health and Social Care Trust 3 weeks ago
Patricia McGrath
Nurse Team Lead Urgent Care , Acute,
Southern Health and Social Care Trust
Submitted on 30/04/2024 at 12:44
Published on Care Opinion at 12:44


Good Afternoon,

Thank you so much for taking the time to share your experience of the care you received through the Urgent Care Centre.

I am pleased to hear that you were given a prompt appointment and received the urgent care you needed. Dr Rogers and Joanne will be delighted with your lovely feedback. To hear that you felt listened to and that you came away feeling an awful lot better is wonderful. We are so privileged to have a job where we can care for people and make a difference.

I will ensure the team are all aware of your kind words - we really appreciate them.

Thank you again and Best Wishes, Patricia.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k