"Terrible service"

I completed a e-consult form on the 4 April regarding a possible infection I had that I had been suffering from for 5 days, and was given an appointment for the 9 May.

The condition over the next two weeks got worse so I phoned the surgery and asked if I should phone in the morning to get an appointment. I was told its pointless phoning in the morning as they never have any appointments free, and was told to do a second econsult form. I filled in another econsult form and when it completed it said that I needed to speak to someone that day. I phoned the surgery and told them this. They checked whilst I was on the phone and confirmed they had the second econsult form. I was told to keep my phone close by as they may need to phone me. All I got was a text message saying I had to wait until the appointment on 9 May.

In then end I phoned the Deal Hub and explained and they said to attend the minor injuries department and I would be seen by a Doctor. After being triaged the doctor said if my condition had been left any longer it could have become a serious medical condition.

The Deal Hub gave me more care and attention in 30 minutes than St Richards Road Surgery had given in 3 weeks.