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"I was so grateful for the kindness and support I received"

About: University Hospital Wishaw / Day Surgery

(as the patient),

I attended the day surgery unit for a lumpectomy for breast cancer. Obviously this is a stressful and worrying time but the staff in the unit were wonderful. 

Although they were obviously busy and attending to lots of different patients with different needs they would always find time to check on me and have a quick chat, or to see if I needed anything. It was the little things that made a difference, like adjusting the light above my head so it wasn't so glaring.

After the surgery, the excellent care continued. Sandwiches and coffee appeared immediately and I felt like a close eye was being kept on me. I left with a good understanding of what I had been given in terms of pain relief and exercises and this has definitely made my first couple of days post surgery much easier.

The staff are amazing, their humour and care never wavered, even when they were obviously busy and I was so grateful for the kindness and support I received that day.

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Responses

Response from Jennifer Orr, Clinical Support Worker, Day Surgery, University Hospital Wishaw 2 weeks ago
Jennifer Orr
Clinical Support Worker, Day Surgery,
University Hospital Wishaw
Submitted on 02/05/2024 at 12:12
Published on Care Opinion at 12:12


Dear A.M.73

Thank you for taking the time to leave such positive feedback for the staff within Day Surgery at University Hospital Wishaw. It can be a worrying time having to attend hospital for an operation so it is lovely to hear that you felt well taken care of and experienced excellent care.

I will be sure to pass on your kind comments to the full staff team, I am sure it will give them a real boost, we really appreciate you taking the time to leave feedback and I am glad you left feeling like you had a good understanding of your aftercare.

I hope you are recovering well.

Kind Regards

Jen

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