"Pushing people to A&E"

Did everything by the book..filled econsult out and was told someone would contact me within 28 days ( long enough) waited patiently, now on day 40, decided to call the doctors direct and a waiting time of more than 60 minutes, recorded message says to fill out a econsult ( Again) couldn't even fill out another econsult as it was closed due to high volume of people. Can't leave the house to get to the doctors in person so sent someone on my behalf to try and make an appointment. They were told to tell me to fill out a econsult...6 weeks after my first contact with surgery I have no idea how to speak to someone let alone try and make an appointment. This is the case with many at mayflower medical group. People are suffering because of the lack of help.