This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Terrible experience

Story from nhs.uk

"Terrible experience "

About: Queen Elizabeth Hospital Birmingham

The sister who was in charge of the ward was very rude, we arrived via ambulance at 12:30pm due to a seizure and previous history of brain injury we then waited furthermore 5hrs then had a CT scan saw a doctor at 10 and was told we would have the medication and be discharged… come 1am I went to the nurses station and asked if I could be told what was going on I was told several times we don’t know we’re waiting for a decision to be made whilst my brother lay in A&E cold and hungry it’s disgusting that they treat people this way. At the end of the day nobody just turns up to the hospital for the sake of it but they made my brother feel like he was invisible at 2:30am there was only two other people sat in A&E and yet we had been here since the afternoon but no sign of anyone communicating anything with us

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Queen Elizabeth Hospital Birmingham 2 weeks ago
Queen Elizabeth Hospital Birmingham

Submitted on 29/04/2024 at 16:37
Published on nhs.uk at 16:37

Dear Sam

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your brother has had such a difficult time in the Emergency Department. and in particular that he was made to feel like he was invisible.

If you think it’s appropriate we are keen to listen to you and your brother's concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k