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Absolutely no understanding of mental health related distres...

Posted By Angph54

"Absolutely no understanding of mental health related distress"

About: NHS 24 / NHS 24 (111 service)

(as a relative),

The people we spoke to showed absolutely no understanding of mental health related distress. After several phonecalls for support for an elderly relative their advice was to take him for a walk. Only after they were told we were going to A&E and telling them they refused to help did they (reluctantly) agree to a Dr calling us back. 

The Dr was lovely and prescribed emergency medication until GP back open but prior to speaking with them the service we received was shambolic. 

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Responses

Response from Laura Murray, Patient Experience Officer, Nursing and Care, NHS 24 last week
Laura Murray
Patient Experience Officer, Nursing and Care,
NHS 24

Submitted on 03/05/2024 at 11:33
Published on Care Opinion at 11:37

Dear Angph54

I read your story with concern and I would like the opportunity to explore NHS 24’s input further. Could I kindly ask you to contact our Patient Experience team to provide some additional detail, this will allow us to investigate your contact with NHS 24 fully. You can contact a member of our Patient Experience Team at Patient.Experience@nhs24.scot.nhs.uk

Thank you again for sharing your story, I appreciate this would have been an upsetting and worrying time for you all.

Kind Regards

Laura

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