"Lack of Care"

I am new to the surgery, I have diabetes, heart failure and other comorbidities. Given that I have heart failure and am seen regularly by a heart hospital, I thought I would have had an appointment as a new patient to discuss my health. I have found it impossible to make an appointment for the annual health check - with a Diabetic Nurse. On my first visit to the surgery, I waited so long to see a doctor that I was in pain when I left. I get that you have lots of patients, but I am dismayed at the total lack of care overall and nonchalant attitude of the reception staff. I need a GP service that cares and would definitely not recommend this one. My wife has long-term health condition and not once has GP called to review meds or discuss progress. Our previous surgery was bad but at least the nurse was aware of our conditions and we had online appointments. I have had a bad chect for two months, the anti-biotics have not worked and given that I have heart failure, I tried to get an appointment. Nothing. I must come to the surgery and sit and wait for hours. I feel like just a number in the scheme of things. So depressing.