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Care Opinion

Poor service

Story from nhs.uk

"Poor service"

About: Collingwood Surgery

I suffer from cystitis 3 or 4 times each year and usually take a sample into the practice. Unfortunately, now, I need to speak to a doctor before taking a sample in. As it’s almost impossible to get through on the phone this means I need to go into the surgery to ask for an appointment to speak to a doctor then I need to go into the practice with a sample. I live by myself so can’t ask someone to go in for me. Believe me, I know it’s cystitis. I need to wear incontinence pants to go into the surgery. I find this very embarrassing. If someone is a regular sufferer can nothing be done to make this process easier?

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Responses

Response from Collingwood Surgery 2 weeks ago
Collingwood Surgery

Submitted on 29/04/2024 at 13:44
Published on nhs.uk at 13:44

Dear Livvy

Many thanks for taking the time to leave some feedback. I am sorry to hear your descript of our service as poor. We do appreciate the circumstances you mention are distressing and we would much prefer to look at your individual case and offer solutions. Please do get in touch if you would like us to do this.

In general the practice is aware of the difficulties many patients experience in contacting the surgery, this is also an issue for many other practices locally and nationally. We are expecting a new telephony service to be available shortly which we hope will make contacting the surgery quicker and easier.

Our Doctors and Nurses want to provide good clinical care and this means managing you the patient as a whole and not just treating symptoms. As this is an ongoing issue for you and one which has many factors and causes we would expect that further evaluation and other treatment measures would be offered. There are several self measures that can also have a positive impact on your symptoms. Please find a link to these below:

https://shorturl.at/bjkRY

Please do contact us direct if you would like us to look at your individual case.

Many thanks

regards

Sandra Dowling

Practice Manager

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