This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Amazing staff and very friendly

Posted By Ozzieowl

"Amazing staff and very friendly"

About: Chesterfield Royal Hospital / Accident and emergency

(as the patient),

I attended A&E recently.

I came with my foot and I am disabled I have MS and use a wheelchair.

My husband had to drop me off as I have a difficult home situation.

My son is also disabled. He is epileptic (not under control) and autistic.

So I was there on my own.

The lady on reception was lovely.

Very understanding of my situation.

I was told to wait in the waiting area which was fine.

I was seen by a doctor within 15 minutes who said I needed X-rays on my foot.

He was very understanding and appreciated my home situation as being very difficult.

He then said I can fast track you if that is ok with you with your situation.

He explained what happens which I was happy with.

I had X-rays, saw the doctor got my treatment and was home within an hour.

Amazing staff and very friendly.

Can’t thank them enough.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Stacie Russon, Surgical Division, Chesterfield Royal Hospital NHS Foundation Trust 2 weeks ago
Stacie Russon
Surgical Division,
Chesterfield Royal Hospital NHS Foundation Trust

Submitted on 30/04/2024 at 12:03
Published on Care Opinion at 12:03

Hi Ozzieowl,

Thank you for your positive comments and I'm so glad we managed to get you seen and sent home so quickly.

I will pass this on to the Emergency Department staff who will enjoy reading your story

Thank you again

Stacie Russon

Senior Matron

Emergency Department

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Ozzieowl (the patient)

You're welcome.

I really appreciate what you did for me.

I know we are in very difficult times so credit where it’s due to the staff.

Thank you.

Opinions
Next Response j
Previous Response k