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Perfect experience

Story from nhs.uk

"Perfect experience "

About: Royal Surrey County Hospital

I visited A&E once overnight and again later the same day for difficulties with my throat. I was at a point of desperation seeking answers. The team I was met with at Royal Surrey were professional, reassuring and extremely competent. Sometimes working for the NHS and visiting other hospitals I struggle to see how good it can be (through the hard work of individuals) but visiting here has restored my faith. Both ENT doctors I saw were thorough, helpful and I have left feeling reassured, able to hopefully recover at home.

I would not visit another A&E again.

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Responses

Response from Royal Surrey County Hospital 2 weeks ago
Royal Surrey County Hospital

Submitted on 30/04/2024 at 10:15
Published on nhs.uk at 10:15

Dear Shannon,

Thank you for taking the time to let us know about your visits to A&E at Royal Surrey. We have passed on your positive feedback about the team who cared for you and also the help you received in Ear, Nose and Throat. It is always very valuable to hear back from patients, so thank you.

We wish you all the best for the future.

With kind regards from the Patient Experience Team

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