"Incompetent & poor service "

6 weekly newborn & mother check - questions were answered with the word, ‘probably’ for the majority of questions asked. No examination for mother despite reporting pain (later resulted in prescribed medication at an alternative practice as moved practice after repeated poor service). Told if another condition continued for over a year, then come back ( other practice offered medication which cleared condition up in 3 days for baby). Another appointment they booked for mother, when we turned up they said the exam couldn’t be done for a further 3 weeks. Advised baby had a temperature and asked if it could be checked whilst we were there, told ‘no we have scheduled appointments.’ No empathy or compassion or duty of care shown by receptionists. Advised I was not happy with the service shown to a newborn and the receptionist became defensive and began being abusive and insulting to me. When trying to speak to another receptionist, she said she couldn’t hear me, I spoke louder then she told me not to raise my voice. Poor customer service, incompetence when booking appointments, lack compassion and care in a job role that requires those basic skills and quality. Asked on 4 separate days for practice manager to call me as not available when I asked for them. No one returned my call.