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"NHS collapsing"

About: Milton Keynes Hospital

I attended Milton Keynes A and E on Saturday 27th April. I spent 10 hours in A and E to have a vital blood test for a complex and potentially life threatening condition. I was impressed with the very friendly and caring staff, but sadly they seemed overwhelmed and under pressure. However, a member of staff commented to me that she was grateful the dept was not to busy at the time. A nurse was unable to take my blood I had to wait several hours for a doctor to be free to do so and although the laboratory returned the results in an hour it took five hours for a doctor to be able to spare the time to give me the results. There was no access to food other than a malfunctioning vending machine for chocolate and crisps. Staff commented that they were sad that it had become standard that many people who are very unwell often spend a day or more in the department without direct access to proper food. Even on what the staff describe as a less busy day the department resembles a war zone. There was a clear shortage of doctors and nurses. But this seems to be a situation across many such A and E departments across the country. I am grateful that the NHS still exists, particularly as our private sector is not accessible on such occasions as emergencies and is not affordable for many. But I admit needing to use the NHS now often fills me with fear as waiting times in general have left me to deteriorate and be at risk of dying.

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Responses

Response from Milton Keynes Hospital 2 weeks ago
Milton Keynes Hospital
Submitted on 30/04/2024 at 09:31
Published on nhs.uk at 09:31


Hello

My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your kind and constructive review.

Feedback such as yours is so much appreciated by the team. I will share this with the Senior Team in our Emergency Department. If you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk

Thank you for taking the time to write your review and we wish you well.

The Patient and Family Experience team

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