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Waited ages to be put through

Posted By betacx75

"Waited ages to be put through"

About: NHS 24 / NHS 24 (111 service)

(as a service user),

I felt unwell and had a really fast heartbeat. I rang NHS24. Waited ages to be put through. 

Sent by an ambulance and I was admitted.

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Responses

Response from Laura Murray, Patient Experience Officer, Nursing and Care, NHS 24 2 weeks ago
Laura Murray
Patient Experience Officer, Nursing and Care,
NHS 24

Submitted on 03/05/2024 at 11:23
Published on Care Opinion at 11:36

Dear betacx75

Thank you for sharing your story on Care Opinion, I am sorry to learn of your recent admission to hospital and I hope you are now recovering well.

Please accept our apologies for the extended wait time to access our 111 service. We are aware that at times, due to demand, wait times to access our service are longer than we would like. Please be assured we are working hard to improve this by ensuring our systems and processes are as efficient as possible.

If you would like your feedback reviewed in more detail, can I ask you to contact us by email at Patient.Experience@nhs24.scot.nhs.uk">Patient.Experience@nhs24.scot.nhs.uk.

Kind Regards

Laura

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