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So lucky to have such wonderful staff

Posted By lovees63

"So lucky to have such wonderful staff"

About: Ninewells Hospital / Ambulatory Area Ninewells Hospital / Short Stay Medicine

(as the patient),

Following GP advice I was sent to Ninewells to be checked over due to an exacerbation of my asthma. I was directed to the Ambulatory unit for ax, started on nebulisers, had swabs taken, bloods, x-rays & ecg all done. Decision was made to be kept in overnight due to sats & breathing issues.

I was moved to the short stay unit & quickly given a bed. Nurses were immediately attentive & helped to settle me down as I was slightly panicked and concerned as my asthma has always been so mild and controlled with medication. 

The staff were all fabulous from the minute I walked into the ward until I was discharged home the following afternoon. 

Every member of staff, not just nurses. The domestics, healthcare assistants & the specialist respiratory nurse.

All an absolute credit to the service.

Especially Cara during the day, Caitlyn overnight, Jodi and Lynne and the one girl who made the best toast and cup of tea at night for me, I can’t believe I didn’t get her name.

I haven’t been on a proper ward over night from when I had my son nearly 16 years ago. We are so lucky to have such wonderful staff in NHS Tayside.

Thank you so much.

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Responses

Response from Mark Finlay, Domestic Services Manager (Dundee Locality)/Professional Lead (NHS Tayside), NHS Tayside 2 weeks ago
Mark Finlay
Domestic Services Manager (Dundee Locality)/Professional Lead (NHS Tayside),
NHS Tayside

Submitted on 29/04/2024 at 15:51
Published on Care Opinion at 15:51

Good afternoon,

Thank you for providing such positive feedback regarding your recent experience. I will ensure you comments are passed on to our dedicated Domestic team as I am sure they will very much appreciate it.

All the best.

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Response from Fay Cunningham, Senior Charge Nurse, Ward 33, NHS Tayside 2 weeks ago
Fay Cunningham
Senior Charge Nurse, Ward 33,
NHS Tayside

Submitted on 30/04/2024 at 15:10
Published on Care Opinion at 15:14

Dear "loves63"

Thank you so much for taking the time to share your experience and provide positive feedback for both the Ambulatory Unit and Short Stay Medicine.

We strive to provide the best possible experience and it is means a lot to the team to hear your kind words. All comments and feedback are very much appreciated to allow us to develop and improve.

I have shared your story with the whole team and would like to thank you for sharing your experience.

Best Wishes

Fay Cunningham

Senior Charge Nurse

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