"Professional, helpful appointment"

Because I couldn’t physically get to a face-to-face appointment (because of intense lower back and hip pain), I received a phone consultation. The GP I spoke with genuine seemed to care about my issue and was very helpful, professional and thorough: she set up an appointment for me to have an x-ray to see if there’s something visibly wrong which would lead to better, hopefully successful treatment for the pain. I’d had a previous appointment that had been less thorough or successful - setting up an appointment for physio without investigating what the problem might be first - so this most recent phone consultation was everything the prior appointment hadn’t been. The GP who spoke with me should be commended.