This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Very well looked after by all the staff

Posted By saturnkq59

"Very well looked after by all the staff"

About: Queen Elizabeth University Hospital Glasgow / Hyper Acute Stroke Unit (Ward 62) Queen Elizabeth University Hospital Glasgow / Stroke care (Wards 56 and 68)

(as a parent/guardian),

My mum was admitted to ward 62 and was very well looked after by all the staff, especially by Lauren…she really listened to the family's concerns and answered all our questions in a friendly, knowledgeable way.

The ward has a lovely atmosphere.

Also my mum spent a short time on ward 56 where charge nurse Sharon was responsible for her care and discharge, again Sharon was very patient and listened to our concerns, took them on board and acted very quickly to enable us to get mum discharged in a prompt manner. She went above and beyond to get mum's care in place.

There are many negative reports made about our NHS, but I’d like to reiterate we had an amazing experience when my mum had her stroke, we couldn’t fault the care she received from start to finish.

Thank you everyone.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 weeks ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 02/05/2024 at 12:04
Published on Care Opinion at 12:04

picture of Kevin Torbet

Dear saturnkq59

Thank you for taking the time to share your recent experience with us. Your feedback means a great deal to us, and we are delighted to hear about the exceptional care your mum received during her time at our hospital.

We extend our sincere gratitude for your kind words regarding the care provided by Lauren on Ward 62 and Sharon on Ward 56. It is heartening to learn that they made such a positive impact on your mum's experience.

We are pleased that Lauren and Sharon were able to address your family's concerns and provide support throughout your mum's journey.

We understand the importance of effective communication and prompt action in ensuring the best possible outcomes for our patients.

I will be happy to pass on your thanks to Lauren, Sharon and the rest of the team who I'm sure will be touched to hear your lovely feedback.

I hope your mum is feeling a lot better and recovering well back at home.

Kind regards

Kevin

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Rebecca Fulton, Lead Nurse, Older People's Services - Queen Elizabeth University and New Victoria Hospital, NHS Greater Glasgow and Clyde 2 weeks ago
Rebecca Fulton
Lead Nurse, Older People's Services - Queen Elizabeth University and New Victoria Hospital,
NHS Greater Glasgow and Clyde

Submitted on 02/05/2024 at 23:12
Published on Care Opinion at 23:12

Dear saturnkq59,

Thank you for taking the time to provide feedback on your recent experience within the Hyper Acute Stroke Unit, Ward 62 and Stroke Rehabilitation Ward, Ward 56.

I will pass on your kind comments to both members of the nursing team.

We wish your mother all the best with her rehabilitation at home.

Kind Regards

Rebecca Fulton, Lead Nurse Older People & Stroke Services

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k