Having taken a prescription renewal to the Mannamead surgery, handed it over to the receptionist on the 15th April, I expected my elected pharmacy to notify me it was ready to be collected. Having heard nothing, I visited the surgery on the 26th April, told to contact the Stirling Road surgery, which I did, only to be told my request had not been forwarded. I thought "mistakenly" that by handing over the request matters would progress. This was not the case however. I then had to process my request on an urgent basis. Finally getting a result.
There are apps etc, however it would seem hand delivery of documentation is no longer acceptable, or subject to the transmitting of information being lost or ignored.
How can you justify that your receptionists cannot be trusted to carry out a simple task such as this.
"Communication failure"
About: Mannamead Surgery Mannamead Surgery Plymouth PL3 5HE
Posted via nhs.uk
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