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"Medication"

About: Royal Preston Hospital / Maternity

(as a service user),

Picked up a prescription from the Sharoe Green Unit antenatal clinic. Walked all the way round to the pharmacy at the front of the hospital. Long wait times so waited for 40 minutes and then was told the prescription isn’t signed can you walk all the way round again. Rang the antenatal clinic, the member of staff who answered said yeah you’ll have to walk back as it should be have been signed and there is nothing I can do. 

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Responses

Response from Lancashire Teaching Hospitals NHS Foundation Trust 4 days ago
Lancashire Teaching Hospitals NHS Foundation Trust
Submitted on 13/05/2024 at 15:12
Published on Care Opinion at 15:12


Good afternoon and thank you for taking the time to provide your feedback.

I am sorry to note that you had such a poor experience recently and can give assurance this is not the standard we would expect.

We would be more than happy to look into this matter further if you would like to contact us on PALS@lthtr.nhs.uk

Take care and best wishes

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