"A pale imitation of a once good practice."

Been registered with Sutherland Lodge since the early 70's, when my Step-dad was a partner there. The Sutherland Lodge of 2024 is a pale imitation of what was a fine practice, staffed by people who cared about their patients and the care provided. Actual humans, not the uncaring 'gatekeepers' of recent years. Now replaced with an automated booking system, who's only response seems to be "Temporarily unavailable. We have paused access to online queries as we have reached capacity for the day." Tried for three weeks, gave up.

Looking to move on to a new surgery, as Sutherland Lodge doesn't seem to be a surgery anymore.