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"It underscored the genuine warmth and care"

About: Belfast Health & Social Care Trust / Community midwifery care Maternity care / Community Midwifery

(as the patient),

Upon reaching out to my Midwife at Royal Victoria Hospital for assistance in composing a letter requesting my mother's support, I was swiftly connected with Debbie, the Cultural Liaison Midwife. Despite her being out of office, she promptly gathered my information over the phone. Shortly thereafter, I received the support letter, impeccably formatted and signed.

This experience highlighted more than just administrative efficiency; it underscored the genuine warmth and care provided during a crucial time. My mother was pleasantly surprised by the level of support, further cementing our trust in the hospital's care.

Your kind wishes and encouragement mean a lot. Thank you!

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Responses

Response from Emma Thompson, Service Manager Maternity and Neonatal, Maternity and Neonatal Services, BHSCT last week
Emma Thompson
Service Manager Maternity and Neonatal, Maternity and Neonatal Services,
BHSCT
Submitted on 21/05/2024 at 17:25
Published on Care Opinion at 17:25


Hello Ran Rom,

Thank you for this lovely comment. Its always great to hear from our patients. I will ensure that I pass this on to Debbie, she will be delighted to hear that she had such a positive impact on your journey through maternity.

Many thanks

Emma

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