"Good service"

Early yesterday morning I submitted an online form requesting help for an ongoing condition. Shortly after, I received a phone call giving me a doctor's appointment that morning. After a 20 minute wait, for which the doctor apologised, I was examined and told they would send a letter to the hospital to request further examination. I was prescribed medication that wasn't available at the dispensary but was told it would be available this afternoon. I've just had text this morning to say it's now available. Prompt and efficient service.