"Please run this place better!"

We have no option but to use whatever surgery is nearest. When it was the old name, it was getting slightly better, all that has gone downhill again since it became Downton road surgery.

Phone system regularly doesn't work.

Reception staff are often rude or unwilling to listen or help when you try to explain the nuance of what you need and why. Zero contact with the hospital, leaving patients to call between the two and advocate for themselves, which we do enough!

Can never get an appointment with the same GP, which makes it somewhat pointless as you dont have the time to get into any detail, it's in and out as quick as poss.

I have a chronic condition and get pretty much zero support.