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"Great GP telephone experience"

About: Culcheth Medical Centre

I phoned the GP to discuss test results. Receptionist arranged for the nurse to call me back. Nurse called back but I was unable to speak due to work so agreed to call me on another day. GP called to discuss analysis of results, again due to work I couldn't speak properly and GP agreed to phone me back which she did on the same day. Great conversation, she listened to me, especially as the person that did the scan didn't provide the same details in the results as they did to me on the day. The GP asked how I was, symptoms etc. and confirmed the referral I needed had been made, and provided other follow up care. I think this GP surgery is great anyway but this GP was fantastic. Clear knowledge, reassuring professional manner. Thank you.

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