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Receptionist is a horror

Story from nhs.uk

"Receptionist is a horror "

About: Willow Wood Surgery

Called up for an appointment the elderly receptionist who is obviously under the illusion she is a qualified Dr refused to listen to my request and told me to go to a pharmacist

Furious I went to the surgery to be greeted abruptly after standing for 7 minutes to be told by the same receptionist who has clearly been here that long she feels she controls the system to go to the pharmacy

Didn’t get her name but maybe she needs to retire or realise she isn’t a doctor

Vile I have now requested to change drs

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Responses

Response from Willow Wood Surgery last week
Willow Wood Surgery

Submitted on 25/04/2024 at 12:49
Published on nhs.uk at 12:49

I am sorry to read your review and that you felt your recent experience with Willow Wood Surgery was not a positive one.

Pharmacies now offer a fantastic new service called "Pharmacy First". The new Pharmacy First service, launched 31 January 2024, means that patients across England can now get prescription-only treatment for seven common conditions at their local high street pharmacy, without needing to see a GP. These include - otitis media, Impetigo, insect bites, UTIs, Shingles, Sinusitis, and sore throats. The Pharmacy is also able to offer advice on common symptoms such as coughs, and colds. This is a brilliant way patients can access the medication they need without waiting to see a GP.

If the Pharmacist feels a patients symptoms do need a GP review they will refer the patient back to the practice and an appointment will be made.

If you would like to discuss your experience further please do contact Harriet on 01606 861120.

Kind Regards

Harriet

Business Support Manager

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