"Worst experience ever! "

Dear Karin, we're very sorry to read that you had such a poor experience with our paediatric emergency department. We note that there was a 12 hour wait to see a doctor and that your son was not checked on. We would advise that you contact our Patient Advice and Liaison Service (PALS) to look into this further for you, if you haven't already. PALS can be contacted by email at bcfpals@nhs.net or telephone on 0208 216 4924. We do separately note that you were grateful to the doctor you saw, who was kind and professional and will also pass this along. Apologies again for your poor experience and we hope your child is recovering well. Best wishes, the patient experience team.