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"This service is invaluable"

About: Older People’s Services / Hospital at Home Southern Sector

(as a relative),

My elderly father who has a number of medical issues (atrial fibrillation, aortic stenosis, mixed dementia, hearing loss and arthritis in hips and back), became unwell a number of weeks back with coughing, wheezing and oedema in his legs and torso. The GP offered to contact the Hospital At Home Team, who took my father on as a patient meaning he was seen by a Doctor and nurses at home where he was comfortable and less confused than if he’d been taken into hospital for inpatient care.

The nurses came out twice daily to take blood and administer medication to help with the oedema. He was under the care of the Hospital At Home Team for  6 days. The nurses especially were fantastic with my father, due to the nature of his conditions he is prone to periods of confusion, but they communicated with him fantastically, keeping him in good spirits, and treating him with such dignity and care.  

What could have been a very traumatic time for my dad and subsequently the whole family, was made so much more bearable.  Our whole family believe that this service is invaluable, especially for people like my dad where going into hospital is a traumatic, scary and draining experience. 

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Responses

Response from Nicola Hayes, Dementia Service Improvement Lead - Acute & Non Acute, PCOP, WHSCT 12 months ago
Nicola Hayes
Dementia Service Improvement Lead - Acute & Non Acute, PCOP,
WHSCT
Submitted on 29/04/2024 at 03:04
Published on Care Opinion at 03:04


picture of Nicola Hayes

Dear MDemDaughter85

My name is Nicola Hayes and my substantive post is Dementia Service Improvement Lead for Acute Hospitals.

Thank you for sharing your story 'This service is invaluable' and the positive experience that your father and your family had of the journey through the Hospital at Home Team.

The Hospital at Home Team is a vital service particularly for people living with dementia, to ensure continuity of care is maintained in their established care environment, without any distressing transfers to hospital.

Person centred care is paramount within dementia care and this has been evidenced through your experience. Approach and communication are vital in the nursing profession, not only to ensure that all your father’s needs were met, but also that your needs as a family were met.

It is encouraging to read that the nurses were 'fantastic' and that this provided a positive experience in an important aspect of care delivery for someone living with dementia.

Your feedback is very welcome to ensure safe, effective, compassionate and well led care is delivered.

Best Wishes

Nicola

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Response from Claire Aiken, Clinical Lead Nurse Hospital @ Home Fermanagh, Primary Care Older People, WHSCT 12 months ago
Claire Aiken
Clinical Lead Nurse Hospital @ Home Fermanagh, Primary Care Older People,
WHSCT
Submitted on 29/04/2024 at 11:32
Published on Care Opinion at 11:32


Dear MDemDaughter85,

We are so delighted to hear that your father and family have had such a positive experience with our team. We are glad that this involvement with Hospital at Home Team made the experience much more easy and helped you during your fathers period of sickness. We aim to, where possible, keep and nurse patients as close to their home as possible and in their best interests and this was the best place for your father and all your family at this time which was most important.

We hope that your father continues to improve and wish you and your family continued best wishes.

Our Best wishes

Claire

Clinical Lead

Hospital at Home Team

Enniskillen

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