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"Treatment for Skin Cancer"

About: Derriford Hospital / Dermatology Derriford Hospital / Plastic surgery

(as a service user),

I had to write about the fantastic care I have received at Rowan House Dermatology Department in Plymouth over the last 6 months.

On each of my three visits the  reception staff, nursing team and medical team  were professional and friendly, and  I was shown nothing but kindness and patience.

Dr Walker was a delight, highly experienced and knowledgeable, his manner immediately put me at ease and he fully explained what , why and how things were going to happen.

The team provided the right amount of humour and care to ensure I was as relaxed as possible and checked that I was confident in my aftercare before I left .

The unit was spotless and the waiting areas were comfortable . It felt like nothing was too much trouble and everyone appeared to be very happy in their roles.

As an NHS worker myself, I was immensely proud of the service I received. The staff at Rowen House deserve to be praised for the tremendous job they do. Thank you 

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Responses

Response from Alison Stanton, Complaints and PALS Manager, University Hospitals Plymouth NHS Trust 2 days ago
Alison Stanton
Complaints and PALS Manager,
University Hospitals Plymouth NHS Trust
Submitted on 16/05/2024 at 15:08
Published on Care Opinion at 15:08


picture of Alison Stanton

Thank you for taking the time to share your positive experience on the Care Opinion website.

The Dermatology department are delighted to read and accept of your positive feedback following your appointments at Rowan House. To read how professional this was and of the kindness you have been shown is a pleasure to receive. Your message has been shared with the whole team who gladly accept your encouraging comments which acknowledges their determination to exceed our patients' overall satisfaction.

Kind regards

Karen Attis

Cluster Group Facilitator for Plastic Surgery and Dermatology

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