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"Terrible booking system for GP appointments"

About: Melbourne Grove

Your booking system for GP appointments is totally broken. As a busy parent with 2 kids to make appointments for as well as myself, it is absolutely impossible to make a routine non urgent appointment to see a doctor about an issue like eczema, investigating a wheeze, potential hearing issue etc. Instead you have to run the lottery of getting a spot on ask my gp at 8am which, as a parent on their way out the door with 2 kids is near impossible, only for them to decide to ring you back whenever they like over a 48-72 hr period and if you miss the call that’s it, back to square 1! It’s impossible. Even when the Gp says in their voicemail they need to do a face to face. Bring back appointment booking in advance. This service is ludicrous.

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